| Enable conversation poke mechanism |
Poke mechanism revives a conversation after no interaction detected after a certain time (settings adjusted below) |
| Poke prefix |
Simple phrase to get the conversation started |
| ex. "Just wondering...", "Hey there~...", "Remember me?..." |
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| Poke response |
Follows the poke prefix with the body of poke message - either with the previous response or a custom response |
| Custom poke response |
Custom response set when "Custom" is selected in Poke response setting |
| Enable after x messages |
Poke mechanism activates after certain number of messages |
| Lead did not reply after x hours |
Poke mechanism activates after a certain time has passed |
| Message delay seconds |
Delay of SMS / Webchat responses during normal conversation |
| Pokes adhere to holidays |
Adheres to: |
| Campaign transfer hours |
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| Weekends |
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| Public holidays (hardcoded up to 2024) |
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| Do Not Poke If Lead Has Scheduled a Call |
Will not further poke if a call has been scheduled by lead |
| Do Not Poke If Call X Seconds Already Occurred |
Will not further poke if a call with x duration already exists |
| Do Not Poke If Lead Did Not Respond to Previous Poke |
Will not further poke if lead did not respond to first poke |
| Do Not Poke If on Any Optout List |
Lead will not be poked if optout |
| Max Repeated Pokes |
Maximum amount of time a lead will be poked |
