Transfers

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Field Name Description
target transfer phone number Phone number that lead will be connected to
transfer message A Text-to-Speech message before connecting the call
transfer hours start Start of operating hours (based in PST)
transfer hours end End of operating hours (based in PST)
transfer mode IVR Mode - connects call via use of dial pad for navigating to the appropriate endpoint(s)

Direct Transfer - automatically connects with the number set in "Target Transfer Phone Number"

SVR Mode - connects call via voice detection when call is picked up | | pause seconds before transfer | Delay before call connection is made | | off working time message | Auto response when outside of "Transfer Hours" time | | answer machine detection status | Automatically ends call when answer machine is detected |

Voice Message

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Create Greeting Messages

Key Press Action

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Name Tags
Transfer Forwards call to a 3rd party transfer number
Transition to Campaign Sends lead to another campaign and trigger the welcome message of the new campaign.
Add to Opt Out List Adds lead to opt-out list - preventing any further points of contact